Customer Testimonials
Very enjoyable! The most important part of my experience is that Ms. Kenyatta listened to me ramble on and talk incessantly until we closed a deal. I’ll mention that she did it with the utmost patience. The staff and associates throughout the process were professional and friendly. I’d recommend Lugoff Ford to others.
Great experience with Justin and Jennifer! Met all my needs. Would come back again!
John and Jennifer are great!
Great experience
Fast, friendly service. Battery tested, results shared and new battery quickly installed at a fair price. Nice location and clean facilities. Busy place with busy workers.
Excellent service. Great service rep. I would recommend Lugoff Ford. The young lady was excellent.
Justin was extremely helpful, I would definitely recommend him to others. They had the exact car we looked at online, and in great condition. We were in and out, including negotiations and financing, in about 90 minutes. When compared to other dealers in Columbia that love keeping you there all day until you’re about to go insane, this was a very nice change.
Justin was an absolute great salesman, Everytime I had a question or concern he was more than happy to find out if he didn't already know, had an absolute amazing experience . The rest of the staff was very kind as well.
Excellent Customer Service! Thank you Justin for helping us out.
I am very satisfied with the service I received from the sales man and the finance man today we were able to shop then seek there assistance
We worked with John Hill. He was amazing and very helpful with all questions we had. He made sure we knew how to use all the features on the 2020 Ford Edge that we purchased. Would definitely recommend asking for him!
Justin and Jennifer did an amazing job at helping me get approved and finding a vehicle I wanted. I have shopped with many dealerships but none come close to this one. Would highly recommend!
Lugoff Ford set the bar across the board for a perfect customer service experience. From the moment I got to the dealership, I was greeted by Chantz who was very knowledgeable, pleasant, an assured me I would be taken care of. Chantz, Jennifer, and the entire staff at Lugoff Ford made the process very pleasant, and their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I walked off in a 2021 Ford Explorer! Thank you Chantz, Jennifer, Joe and the entire staff at Lugoff Ford! You all rock!
Love these guys! Loved that this location you can make appointments for oil changes and other services. Everyone was super friendly and they got my car in and out pretty quickly. Definitely will be coming here for now on
Kirby,Jennifer were outstanding Justin also helped us also
John Hill and Jennifer are amazing! They were both so so helpful in the purchase of my new Ford Explorer. We drove 2.5 hrs just to purchase from this dealership and no doubt we will be back for our next purchase years down the road when we’re ready for our next new purchase. Great team!
John Hill was an excellent sales rep they work closely with me to get me what I needed according to the payment
Deion was an absolute pleasure to work with in buying my very first truck ! All of the financing was handled in house which got me a great deal too! Thanks to the effort of Joe in finance as well!
Great service and in a timely fashion. Let me elaborate, I went there for an oil change and exited the establishment in a timely fashion. The service department helped me price the parts I need for my truck with no problem.
(Translated by Google) Good attention (Original) Buena atención
Service department has always been great, especially Markus. We have a 2011 Edge that has over 150K miles that has received excellent service. I now have 2020 EcoSport that I know will receive same excellent service! Thank you!
Got my car repaired in a timely manner and on my way home. Very good attention to my needs.
Both Jennifer & John were awesome. Got me into my dream car with no hassel.
Jennifer was wonderful and a BIG shout out to John for getting me into my dream car, 2021 Mustang. I am in love!!!
Lugoff Ford has great asssociates. They made sure I left there with exactly what I wanted. Awesome job. Thank you all so much.
I put in a request online and was connected with a fantastic salesman, Justin. I had tried Carvana, I had searched high and low and found a car after a month and a half search which I really liked and in my price range. The staff and service are spectacular with no pushy business. I got a great used car with low mileage in great shape with lots of features for a very fair price. I’d recommend giving Lugoff Ford a call and seeing what they can do for you because I didn’t wake up today expecting to ...
Joe the salesperson was the best
My buying is experience was efficient and quick. I was treated with respect and honesty and would definitely recommend Lugoff Ford.
Ugh Megan was the most patient person I have met. She helped me with all my questions and was just so sweet. I felt dumb not understanding what was wrong with my vehicle but she definitely gave a better understanding than any other place I went. Thank you Megan!
This place is awesome, best vehicle buying experience I’ve ever had thanks to John and his team.
I scheduled the appointment for the same day and had fast swift service! The staff were amazing! They genuinely care about their customers; A couple days after my appointment, I received a follow-up call regarding my vehicles performance, and if I was pleased with their service. The technician I had was amazing, I highly recommend them!
I’m a repeat customer and found myself working with a different salesperson this time. I was looking for a car with low miles and a great price as a gift. I called and Jennifer answered the phone and through my changes of interest and all my questions she never was unprofessional and did an excellent job at assisting me with the right vehicle. She got it done all in one day and delivery of the vehicle made everyone’s day! Thank you Jennifer for everything. Check her out at Lugoff Ford where they have tons of new and used ...
John was a great salesman and the service department did an excellent job also. Must not leave out the parts department they also offered to help on Saturday. Yes, would recommend Lugoff Ford.
I was looking to trade in my Ford Flex for something bigger. We ended up going with an Expedition. We met and dealt with Justin Williamson and he was amazing. He is my favorite salesperson, by far! He helped make the process go a lot easier. I would recommend him to my family and friends!
Great service during a very unfortunate event!!! Had a vehicle breakdown during a visit to South Carolina from Texas and decided to look at used vehicles while I was waiting on service. Joe and his crew at Lugoff Ford worked hard to get me a fair deal and a quick ride home!!!
Very fast service and great customer service skills. Definitely recommend getting your vehicle from them !!!
Service: I have had a few service repairs completed here. On one of the visits here, I had an issue with the repair and when I voiced my concern about the situation, the service director himself contacted me to work out a solution, that is the epitome of customer service. The bottom line is that Lugoff Ford strives to takes care of its customers. Another plus about this dealerships, its prices are competitive with mechanics who use sub-OEM quality parts, at least I can pay a similar price and know I'm going to get a Ford part designed for ...
Deion and Chris are amazing! If you really want honesty and transparency with your car buying experience, you need to ask for one of those wonderful men specifically. Thank you guys!
Deion was great! They even have the big bottles of water!!!!
Outstanding service! Everyone was friendly and courteous and made everything easy. Everyone was upfront about everything and explained everything that was going on and we’re very helpful!
Great experience!! Joe Scott was a pleasure to work with. Highly recommend!!!
Very upfront with all the information about their cars especially Justin. Talked to a couple other people and they were extremely helpful aswell!
I made an appointment for a recall for my vehicle. Staff was courteous and I had just a brief wait before my vehicle was ready.
Great staff. Thanks Jen.
Great service! Great place to get your next car/truck!
Deon took great care of us. Liked his approach. No hard sell and found us what we needed! We will be back for sure.
Great service. Really worked with me to get the vehicle I wanted.
Great for first time buyers, fast service, great help, kind people, left with a car in a hour recommend to anyone
Great experience. Ian was the best.
Excellent
When I first went to Lugoff Ford it was the best experience I ever had with a Ford dealership. They got some new people in and it made it less desirable. However, the past 6 mos you can really see the effort they put in to and the service department better.
Great communication and customer service.
They were very friendly and got my oil changed a lot faster than I thought they would! Was nice to only not have my vehicle for an hour! Will definitely be coming back!
I highly recommend Joseph Needham (salesman)! He had me in and out with no issues at all !
Amazing place to buy a car. Did not talk long at all and ask for Ian when you go, he will take good care of you. My husband is a happy man. Thanks again for being so good to us Lugoff Ford.
So have you ever heard of car buying made easy? Trust me when I say Lugoff Ford makes it extremely easy. I spoke on the phone with Jennifer before I ever made an in person visit. I told her my budget and what I was looking for. The next day when I arrived I was Pre Approved and Justin Williamson had vehicles meeting my price range and criteria waiting for me to see! Making my choice of the selection was the most lengthy part of the process. Once I decided which vehicleI wanted Justin had me set up and ready ...
Hey everyone was good and the service was good 👍to.
Everyone was very friendly and helpful! Ian was a phenomenal salesman!
Joe was great! Process was smooth and painless. Thanks!
Joe was doing his best to make sure that I was able to get the vehicle I was looking at, and Jennifer helped negotiate the deal , buy painting my tonneau cover to match my new truck, covered the replacement of the torque converter, and then replacement of the radiator that had a leak in it. Markus was who delt with at first in service, then Jeff stepped up with the same quality of service. The only downside was sometimes sales department doesn't return calls as much ....But overall was a great experience.....
They were able to fit me in even though they didn’t have any appointments available for that day. It didn’t take long at all. They were courteous and professional and thorough.
The staff at lugoff for were really amazing and definetly welcome you. They will try everything to get you into the vehicle you want.
Friendly staff.
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