Customer Testimonials

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Google Sep 18, 2021

Very enjoyable! The most important part of my experience is that Ms. Kenyatta listened to me ramble on and talk incessantly until we closed a deal. I’ll mention that she did it with the utmost patience. The staff and associates throughout the process were professional and friendly. I’d recommend Lugoff Ford to others.

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Google Sep 16, 2021

Great experience with Justin and Jennifer! Met all my needs. Would come back again!

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Google Sep 16, 2021

John and Jennifer are great!

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Google Sep 15, 2021

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Google Sep 15, 2021

Great experience

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DealerRater Sep 15, 2021

Fast, friendly service. Battery tested, results shared and new battery quickly installed at a fair price. Nice location and clean facilities. Busy place with busy workers.

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Google Sep 14, 2021

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DealerRater Sep 14, 2021

Excellent service. Great service rep. I would recommend Lugoff Ford. The young lady was excellent.

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Google Sep 14, 2021

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Google Sep 14, 2021

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Google Sep 14, 2021

Justin was extremely helpful, I would definitely recommend him to others. They had the exact car we looked at online, and in great condition. We were in and out, including negotiations and financing, in about 90 minutes. When compared to other dealers in Columbia that love keeping you there all day until you’re about to go insane, this was a very nice change.

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Google Sep 14, 2021

Justin was an absolute great salesman, Everytime I had a question or concern he was more than happy to find out if he didn't already know, had an absolute amazing experience . The rest of the staff was very kind as well.

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Google Sep 13, 2021

Excellent Customer Service! Thank you Justin for helping us out.

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DealerRater Sep 11, 2021

I am very satisfied with the service I received from the sales man and the finance man today we were able to shop then seek there assistance

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Google Sep 11, 2021

We worked with John Hill. He was amazing and very helpful with all questions we had. He made sure we knew how to use all the features on the 2020 Ford Edge that we purchased. Would definitely recommend asking for him!

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Google Sep 11, 2021

Justin and Jennifer did an amazing job at helping me get approved and finding a vehicle I wanted. I have shopped with many dealerships but none come close to this one. Would highly recommend!

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Google Sep 10, 2021

Lugoff Ford set the bar across the board for a perfect customer service experience. From the moment I got to the dealership, I was greeted by Chantz who was very knowledgeable, pleasant, an assured me I would be taken care of. Chantz, Jennifer, and the entire staff at Lugoff Ford made the process very pleasant, and their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I walked off in a 2021 Ford Explorer! Thank you Chantz, Jennifer, Joe and the entire staff at Lugoff Ford! You all rock!

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Google Sep 10, 2021

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Google Sep 9, 2021

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Google Sep 8, 2021

Love these guys! Loved that this location you can make appointments for oil changes and other services. Everyone was super friendly and they got my car in and out pretty quickly. Definitely will be coming here for now on

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Google Sep 8, 2021

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Google Sep 8, 2021

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Facebook Sep 7, 2021

Kirby,Jennifer were outstanding Justin also helped us also

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Google Sep 5, 2021

John Hill and Jennifer are amazing! They were both so so helpful in the purchase of my new Ford Explorer. We drove 2.5 hrs just to purchase from this dealership and no doubt we will be back for our next purchase years down the road when we’re ready for our next new purchase. Great team!

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Google Sep 5, 2021

John Hill was an excellent sales rep they work closely with me to get me what I needed according to the payment

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DealerRater Sep 3, 2021

Deion was an absolute pleasure to work with in buying my very first truck ! All of the financing was handled in house which got me a great deal too! Thanks to the effort of Joe in finance as well!

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DealerRater Sep 2, 2021

Great service and in a timely fashion. Let me elaborate, I went there for an oil change and exited the establishment in a timely fashion. The service department helped me price the parts I need for my truck with no problem.

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Google Aug 31, 2021

(Translated by Google) Good attention (Original) Buena atención

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DealerRater Aug 31, 2021

Service department has always been great, especially Markus. We have a 2011 Edge that has over 150K miles that has received excellent service. I now have 2020 EcoSport that I know will receive same excellent service! Thank you!

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Google Aug 31, 2021

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Google Aug 31, 2021

Got my car repaired in a timely manner and on my way home. Very good attention to my needs.

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Google Aug 30, 2021

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Google Aug 29, 2021

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Facebook Aug 29, 2021

Both Jennifer & John were awesome. Got me into my dream car with no hassel.

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Google Aug 29, 2021

Jennifer was wonderful and a BIG shout out to John for getting me into my dream car, 2021 Mustang. I am in love!!!

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Google Aug 28, 2021

Lugoff Ford has great asssociates. They made sure I left there with exactly what I wanted. Awesome job. Thank you all so much.

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Google Aug 28, 2021

I put in a request online and was connected with a fantastic salesman, Justin. I had tried Carvana, I had searched high and low and found a car after a month and a half search which I really liked and in my price range. The staff and service are spectacular with no pushy business. I got a great used car with low mileage in great shape with lots of features for a very fair price. I’d recommend giving Lugoff Ford a call and seeing what they can do for you because I didn’t wake up today expecting to ...

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Google Aug 27, 2021

Joe the salesperson was the best

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Google Aug 27, 2021

My buying is experience was efficient and quick. I was treated with respect and honesty and would definitely recommend Lugoff Ford.

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Google Aug 27, 2021

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Google Aug 27, 2021

Ugh Megan was the most patient person I have met. She helped me with all my questions and was just so sweet. I felt dumb not understanding what was wrong with my vehicle but she definitely gave a better understanding than any other place I went. Thank you Megan!

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Google Aug 27, 2021

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Google Aug 26, 2021

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Google Aug 26, 2021

This place is awesome, best vehicle buying experience I’ve ever had thanks to John and his team.

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Google Aug 26, 2021

I scheduled the appointment for the same day and had fast swift service! The staff were amazing! They genuinely care about their customers; A couple days after my appointment, I received a follow-up call regarding my vehicles performance, and if I was pleased with their service. The technician I had was amazing, I highly recommend them!

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Google Aug 25, 2021

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DealerRater Aug 24, 2021

I’m a repeat customer and found myself working with a different salesperson this time. I was looking for a car with low miles and a great price as a gift. I called and Jennifer answered the phone and through my changes of interest and all my questions she never was unprofessional and did an excellent job at assisting me with the right vehicle. She got it done all in one day and delivery of the vehicle made everyone’s day! Thank you Jennifer for everything. Check her out at Lugoff Ford where they have tons of new and used ...

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DealerRater Aug 24, 2021

John was a great salesman and the service department did an excellent job also. Must not leave out the parts department they also offered to help on Saturday. Yes, would recommend Lugoff Ford.

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Google Aug 24, 2021

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Google Aug 23, 2021

I was looking to trade in my Ford Flex for something bigger. We ended up going with an Expedition. We met and dealt with Justin Williamson and he was amazing. He is my favorite salesperson, by far! He helped make the process go a lot easier. I would recommend him to my family and friends!

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Google Aug 23, 2021

Great service during a very unfortunate event!!! Had a vehicle breakdown during a visit to South Carolina from Texas and decided to look at used vehicles while I was waiting on service. Joe and his crew at Lugoff Ford worked hard to get me a fair deal and a quick ride home!!!

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Google Aug 22, 2021

Very fast service and great customer service skills. Definitely recommend getting your vehicle from them !!!

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Google Aug 21, 2021

Service: I have had a few service repairs completed here. On one of the visits here, I had an issue with the repair and when I voiced my concern about the situation, the service director himself contacted me to work out a solution, that is the epitome of customer service. The bottom line is that Lugoff Ford strives to takes care of its customers. Another plus about this dealerships, its prices are competitive with mechanics who use sub-OEM quality parts, at least I can pay a similar price and know I'm going to get a Ford part designed for ...

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Google Aug 21, 2021

Deion and Chris are amazing! If you really want honesty and transparency with your car buying experience, you need to ask for one of those wonderful men specifically. Thank you guys!

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Google Aug 21, 2021

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Google Aug 21, 2021

Deion was great! They even have the big bottles of water!!!!

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DealerRater Aug 20, 2021

Outstanding service! Everyone was friendly and courteous and made everything easy. Everyone was upfront about everything and explained everything that was going on and we’re very helpful!

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Google Aug 20, 2021

Great experience!! Joe Scott was a pleasure to work with. Highly recommend!!!

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Google Aug 20, 2021

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Google Aug 20, 2021

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Google Aug 20, 2021

Very upfront with all the information about their cars especially Justin. Talked to a couple other people and they were extremely helpful aswell!

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Google Aug 19, 2021

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Google Aug 19, 2021

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DealerRater Aug 19, 2021

I made an appointment for a recall for my vehicle. Staff was courteous and I had just a brief wait before my vehicle was ready.

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Google Aug 19, 2021

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Google Aug 17, 2021

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Google Aug 17, 2021

Great staff. Thanks Jen.

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Google Aug 16, 2021

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Google Aug 15, 2021

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Google Aug 15, 2021

Great service! Great place to get your next car/truck!

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Google Aug 15, 2021

Deon took great care of us. Liked his approach. No hard sell and found us what we needed! We will be back for sure.

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Google Aug 15, 2021

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Google Aug 14, 2021

Great service. Really worked with me to get the vehicle I wanted.

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Google Aug 14, 2021

Great for first time buyers, fast service, great help, kind people, left with a car in a hour recommend to anyone

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Google Aug 13, 2021

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Google Aug 13, 2021

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Google Aug 12, 2021

Great experience. Ian was the best.

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Google Aug 12, 2021

Excellent

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Google Aug 11, 2021

When I first went to Lugoff Ford it was the best experience I ever had with a Ford dealership. They got some new people in and it made it less desirable. However, the past 6 mos you can really see the effort they put in to and the service department better.

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Google Aug 10, 2021

Great communication and customer service.

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Google Aug 10, 2021

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DealerRater Aug 10, 2021

They were very friendly and got my oil changed a lot faster than I thought they would! Was nice to only not have my vehicle for an hour! Will definitely be coming back!

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Google Aug 10, 2021

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Google Aug 10, 2021

I highly recommend Joseph Needham (salesman)! He had me in and out with no issues at all !

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Google Aug 10, 2021

Amazing place to buy a car. Did not talk long at all and ask for Ian when you go, he will take good care of you. My husband is a happy man. Thanks again for being so good to us Lugoff Ford.

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Google Aug 8, 2021

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Google Aug 5, 2021

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Google Aug 5, 2021

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Google Aug 5, 2021

So have you ever heard of car buying made easy? Trust me when I say Lugoff Ford makes it extremely easy. I spoke on the phone with Jennifer before I ever made an in person visit. I told her my budget and what I was looking for. The next day when I arrived I was Pre Approved and Justin Williamson had vehicles meeting my price range and criteria waiting for me to see! Making my choice of the selection was the most lengthy part of the process. Once I decided which vehicleI wanted Justin had me set up and ready ...

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Google Aug 5, 2021

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Google Aug 5, 2021

Hey everyone was good and the service was good 👍to.

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Google Aug 4, 2021

Everyone was very friendly and helpful! Ian was a phenomenal salesman!

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Google Aug 4, 2021

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Google Aug 4, 2021

Joe was great! Process was smooth and painless. Thanks!

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Google Aug 3, 2021

Joe was doing his best to make sure that I was able to get the vehicle I was looking at, and Jennifer helped negotiate the deal , buy painting my tonneau cover to match my new truck, covered the replacement of the torque converter, and then replacement of the radiator that had a leak in it. Markus was who delt with at first in service, then Jeff stepped up with the same quality of service. The only downside was sometimes sales department doesn't return calls as much ....But overall was a great experience.....

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Google Aug 3, 2021

They were able to fit me in even though they didn’t have any appointments available for that day. It didn’t take long at all. They were courteous and professional and thorough.

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Google Aug 2, 2021

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Google Aug 1, 2021

The staff at lugoff for were really amazing and definetly welcome you. They will try everything to get you into the vehicle you want.

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Google Aug 1, 2021

Friendly staff.

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Google Jul 31, 2021


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