Customer Testimonials
Austin Brown was the one that handled my sale, and I couldn't ask for a better person.
Excellent experience. My sales consultant, Austin was very professional and knowledgeable about the vehicle I came in to look at. Even though It wasn’t exactly what I was looking for, i would come back!
Austin was awesome salesman to work with, ensured I was well taken care of. Thanks
Justin sold me a ram 2500 I have been wanting one for a long time and he got my payment down where I can afford it he when out of his way to make my dream come true and if I buy another car he is my sell man thank you so much
I recommend Lugoff Ford highly I just purchased my 4th Truck from them. They will work with you too meet your budget. Cheyenne was my saleslady today great job as all visits have been!! Thanks guys !!!
Andrew Demeary is an excellent salesman who is equally thoughtful and insightful to assist with all your needs!! Hands down the best service ever!! Also Jennifer in finance greets everyone with a beautiful smile and personality while helping you get through the paperwork process without any hassle.
My used vehicle was good except for a window that wouldn't go down.they would've fixed it but the safety issues needed to get corrected first. The window repair is up to me.
Justin was a great salesman. Never pressured us into anything and was a great helping in finding a car for us!
I recently purchased a used vehicle from Lugoff Ford. The sales person, Austin was super professional. He kept me posted throughout the transaction as I was coming from NC to purchase a vehicle and there was an issue to be corrected prior to the sale. There was no pressure and not really any haggling to be done with the sales manager. The car was fully detailed when I arrived to pick it up. There was a very noticeable mark in the leather seat that Austin took upon himself to resolve. He even helped me get familiar with the car and ... Read More DealerRater - Mar 21, 2025
Professional and honest. This dealership practice what they preach. No haggle experience and very fair with pricing considering the customer and the business. The sales staff is very customer friendly making me “feel” like family. If you’re seeking a Ford product I highly recommend the sales team at Lugoff Ford. The service department takes concerns seriously making the right repairs needed at the time. Lugoff Ford was the right choice for me. If you are in the market for a new or used vehicle I highly recommend Lugoff Ford.
Very informative and held up in assuring I was getting every thing I was looking for in a vehicle.
Angela McClymonds is the best to work with when buying your new! Definitely reach out to her!
I am so thankful for Lugoff Ford! They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to Lugoff after my local Ford dealer in Sumter kept my truck for six days with an insufficient diagnosis and solution. Customer service at Lugoff was amazing...my service advisor Rachel was so professional and kept me expertly updated throughout my experience at this location. I highly recommend Lugoff Ford for any vehicle repairs!
Austin Brown was amazing in helping me get what I wanted and needed. I appreciate his dedication and commitment to helping clients.
My niece was the best sales person I’ve ever dealt with ! So is Lugoff ford , I will be back and sending people over as well !!!💕
Wanted to have my used, newly purchased Ford F150 serviced and checked out for any issues. The staff here has always been professional and above board. I was pleasantly surprised at my final bill.
I live in Irmo and had to drive 40 miles to Lugoff to get quality service for my Lincoln Continental! My service advisor Matt is very knowledgeable and thorough. I will be using this dealership for all my vehicles in the future!
After a terrible experience at another local dealer, I stopped by Lugoff Ford to look at a car similar to one I was interested in. I was met by Angela and she was helpful I with everything I needed. They were able to get the exact car I wanted from another dealer in another state overnight and we agreed on the deal over the phone. Joseph is the sales manager and is truly a man of his word. Best experience I have had at a dealer in many years.
Austin was great in helping us buy our truck. He went out of his way to be sure it was cleaned up & answered any questions that we had honestly. It was a great buying experience.
Got me scheduled the next day and in and out quickly.
My service guy was polite and professional. Would recommend lugoff ford to my family and friends. Thank you for taking care of my vehicle so quickly. I didn't have to wait long for my service.
Patience and Professionalism across the board. Best dealership in town! Thanks Chantz.
Great team. Service and techs quality focused and customer care is high. Highly recommended. Joe busuito
Justin listened to our request and was very proactive in searching for what we asked. He was able to find us a truck for our son that fell within the perimeters we set. I truly appreciate being heard and understood. I highly recommend Justin and Lugoff Ford for your vehicle needs!
My daughter wanted to buy a 2024 Ford Escape. She asked me to tag along to make sure she wasn’t taken advantage of. After the experience we had, I highly recommend Lugoff Ford, and especially John Hill. Best car buying experience I ever had.
Great experience! Highly recommend John Hill!
Bought a new Bronco Sport with John today and it was a great experience. Amazing guy to work with, no time wasted, and knows his stuff!
Everyone is very nice. Great service.
Fairly quick,& polite.
Thanks Austin and Joe! Very satisfying experience and great environment for car shopping. Austin was helpful, friendly, and understood exactly what my son and I were trying to do and helped us above and beyond to get back on our way! Thanks again
Kenny is the man go down to lugoff ford!!!!!
Jennifer and the Staff at Lugoff Ford are the best I’ve ever dealt with when it comes to buying a vehicle. They make you feel right at home and make sure to find you the perfect vehicle. I’ve gotten three vehicles from them over the years and will continue to go back for any of my vehicle needs. If you’re looking to purchase a new/used vehicle I highly recommend Lugoff Ford!!
Austin Brown did an awesome job! Diligent, respectful, and knowledgeable!
Had an amazing experience we work with Micah and he helped us with purchasing a new vehicle and it the process was smooth and easy !
They went over and beyond to identify the issue with my vehicle. Found that the issue was covered by a recall and completed the repair. They could have easily repaired it and simply charged me without checking for the recall. Thank you for attention to detail and doing above and beyond.
Chantz help me a ton with buying my first car.
Great service!
Justin was great
Angela helped us to purchase a car , I loved everything about our visit , very friendly answered every question we had . Very very happy with everything
Care and service as you want to get for you and your family. Walked in as family for a new car for my children today. No pressure, much patience and care noted with each and every one with whom we encountered with. Absolutely happy with the sale rep Kenny, and manager Jennifer. Joe the financial manager was enough patient with me with all my questions and ongoing clarifications. Would highly recommend this location and these people over Columbia locations in South Carolina!!
Lugoff Elgin is blessed to have Kenny! He’s professional and able to explain everything to me and my family well!
Kenny was the best when helping my family and me in the dealership. He was not holding back for getting us a great offer. The best employee at Ford Lugoff-Elgin.
Kenny was able to get my daughter her first car the day we walked in. Very professional and great service!
Amazing service, super patient and kind. I 100% recommend Kenny to get you right.
Randy Taylor, salesman was friendly and connected with me on an individual level! I liked the hassle free approach everyone at Lugoff Ford exercised. I didn’t feel pressured into making a decision that wasn’t right for me or my family!
We are new to the area and brought two Ford Bronco’s in for service…the service was excellent and communication with mechanics was top notch…lucky for us !
Thanks Austin!
We had a great experience purchasing our Bronco Sport at Lugoff Ford. The entire team was was friendly and attentive. Our sales associate “Ce’Asia” was extremely personable, helpful and professional. We can’t wait to drive our new Outerbanks Bronco Sport!
Helpful, patience, and knowledgeable
The most pleasant buy experience I have ever had! I recommend making your next vehicle purchase at Lugoff Ford!!
Kenneth Smith did a great job helping us find my husband a new truck. He took us time with us asked us if we wanted to drive anything else. Kenneth made sure we understood all the extras and introduced us to other staff as they came to help us. 2023 Ford F150
I’ll like to say that my experience there was amazing!. The person who helped me the most his name is Keshawn. Very professional and Well mannered. He answered all of my questions and guided me in the right path that I needed to go.
This dealership has excellent service! Very thankful for all of their help. Keshawn answered all of my questions thoroughly, I will definitely be returning.
Thanks Micah
Customer service was great!
Thanks Micah !!
John Hill was very professional. We will refer our friends and family in the future.
Micah Dickerson was a joy to work with. Very courteous, knowledgeable, and friendly!! 10/10 recommend!!
The work was done quickly and well. The people were professional and polite. All in all a really good experience
They were very helpful in the process of purchasing my new Ford! I recommend going to Lugoff Ford to purchase your new vehicle!
Was really glad to get airbag replaced. Excellent service repairman was very effective and courteous
The staff was extremely knowledgeable and informative. The only issue I had was, obviously, the prices nowadays
The service at the dealership was amazing. Austin Brown is management material. He was an amazing young man. When we asked him questions he didn’t hesitate. Austin’s professionalism and customer service went far and beyond.
Really enjoyed our experience. Whole service department were very knowledgeable and friendly. Won’t go anywhere else for service.
Sales person was great and the managers did all they could do and got me a great vehicle at a fair price. More than happy with my business there
I highly recommend Lugoff Ford. Even though I didn’t bough the vehicle, I was treated very respectfully and honestly by their sales rep Justin Williamson. If you want to receive good service, go to Lugoff Ford.
Friendly and courteous service, professional and respectful. May you feel like a wanted customer. They explain everything in detail in a way you can understand. Love their service.
I used the mobile service to take care of a safety recall. The technician came to my place of work on time and had the repair done in 15-20 minutes! Great service!
Quick efficient service Friendly knowledgeable people Will definitely return.. Couldn't be happier with the service or my vehicle.
So far Lugoff ford has provided great service! The service rep (Marcus) is well experienced and great to work with.
Lugoff Ford provided a great buying experience. Fast , friendly and fair. I would definitely consider Lugoff Ford first when considering a new or used cat or truck.
The people over there is very good with helping others I recommend everyone to get a vehicle from them
Great service from everyone. I am happy to be a ford owner. Than you all
Absolutely fantastic!! Go see Ian, he is wonderful! You won't be disappointed!! I am one happy customer
Stress free environment. The Employees were friendly. They all made the negotiation easy. Reasonable deal. I had been looking at SUV for months, so glad I waited, I got a new vehicle for less . Special recognition for Drayton! I would like to adopt him 😀
I called and ask lots of questions to Salesman Renwick McNeil and he was very helpful to me and my husband. I will be looking into a F150 truck in the near future.
Austin Brown was an awesome sales person and I highly recommend him, the finance manager Caleb was great as well and Jennifer in the finance dept was also very awesome. I highly recommend working with these 3 when buying a car at Lugoff Ford. They go out their way to get you what you want and they made it happen when all the other dealerships turned it down. Definitely ask for Austin Brown and tell him you want to deal with calab and Jennifer. Awesome work
They are courteous and prompt with their service. The reps are very easy to work with.
Professional Patience Friendly Personable Clean Upscale Organized Interesting Modern Knowledgeable Inviting Quick Responsive Responsible Prepared
These guys are amazing to deal with whether it's Parts, Service or Sales, I've never been dissatisfied.
Completed the oil change and tire rotation timely. They advised the last time I had the tires rotated that one of my locking lugs was missing on the paperwork. I advised them they were the only people who rotated my tires, they did not replace it
The staff were extremely friendly and very professional. They exceed my every expectations. The salesman Justin was so kind and very professional, answered all my questions, delightful to enteract with.
Really god experience, Nice and professional employees - Justin Williamson was great!! Everything was clear and to the point with no haggling or hassle!
My husband bought a truck and we had a good experience. There was no pressure and everyone was professional and courteous. Justin, Chris, Ian and Jennifer made us feel comfortable and taken care of. I would recommend this dealership to my family and friends.
Everyone was very nice and knowledgeable and was able to help me find my new vehicle.
Kenyatta went above and beyond to help us get into our "forever vehicle"! Her patience, determination, knowledge, and kindness made this a WONDERFUL experience that our family will remember fondly! We were all excited to get into our Ford Expedition!!! Thank you to Chris and Caleb for their professionalism, relatability, and their hard work! I would HIGHLY recommend this dealership, along with the people we were blessed to work with, to anyone!
I am pleased with the great service. I received from my sale person. Randy was courtesy. Ask all my questions.
Randy is a pleasure to work with and be around. Anyone lucky enough to have him run up to you will have an amazing time. Thanks Randy!
Randy Taylor was an amazing salesperson. He took care of all of my needs and answered all of my questions with confidence. Thank you for all your help.
Excellent place. Beautiful lot. Real pretty cars. And Randy Taylor was just the bees knees. One of the best I've worked with.
An absolute pleasure to work with and be around. Real kind. would come back just for a conversation.
Light and bright. Extremely attentive. Randy was my saint Peter, assisting me in every way that he could. I highly recommend going to Randy, you will be pleased!
The Service Dept was able to fix my battery issue within an hour of walking in the door without an appointment.
Charming personality. Extremely friendly. Rich lovely voice. Has the ability to make time fly by while talking to him. Highly recommend asking for him.
Kenyatta Robertson is the nicest salesperson I have ever met! She is very personable and patient, and most helpful!! All of the staff, from management to finance were very professional and helpful also! I will recommend this dealership to everyone!!
Very friendly service people and explained thoroughly my problems before attempting to fix. Stayed in contact throughout my visit.
